TERMS AND CONDITIONS
SECTION 1: CAFÉ VAN HOUTTE REWARDS PROGRAM TERMS AND CONDITIONS
REGISTRATION – Registering your Café Van Houtte Rewards Program card online https://cafevanhoutte.datacandyinfo.com/profile/register?lang=en_CA is required. Verify that you have correctly entered your contact information along
with an active e-mail account address. Providing a valid e-mail address allows you to receive rewards promotions that may be available to you. Café Van Houtte is not required to send promotions.
PARTICIPATION – All participating Café Van Houtte restaurants and the Café Van Houtte online ordering platform offer a new Café Van Houtte point based rewards program across Canada.
All participating Café Van Houtte restaurants and the Café Van Houtte online ordering platform offer :
· Welcome offer: Receive 1500 points after completing your first purchase *
· Base Rewards: Earn 10 points for every $1 spent in store or through our online page.
· Additional Point Offers:
o Double your rewards earned with purchase of a breakfast sandwich DUO (1)
o Triple your rewards earned with purchase of a sandwich TRIO (1)
· Birthday Gift: Receive a free small latte on your birthday, no additional purchase necessary! **
*These points must be activated through an in-branch transaction or on the Café Van Houtte online ordering platform within 14 days days of the program enrollment date
(1) Every 1$ spent toward the other menu items purchased simultaneously with the DUO or TRIO mentioned above brings you a regular number of points.
**A free item can be claimed one time only either through an in-branch transaction or on the Café Van Houtte online ordering platform on the anniversary date or within the next following 6 calendar days.
TRANSACTION – A valid transaction is subject to the presentation of the Café Van Houtte Rewards Program card by the cardholder upon a purchase with a minimum value of $1.00 pre-taxes at Café Van Houtte locations or to using the Café Van Houtte Rewards Program card while ordering Café Van Houtte products via the Café Van Houtte online ordering platform.
LOST CARDS AND SPECIAL REQUESTS – Provided you have registered your Café Van Houtte Rewards Program card, your Café Van Houtte Rewards Program account is protected from the moment you notify us that your Café Van Houtte Rewards Program card is lost or stolen and we are able to verify ownership of the card. We will freeze the remaining balance on your Café Van Houtte Rewards Program account at the time you notify us and will load that remaining balance on a replacement Café Van Houtte
Rewards Program card. Replacement cards will be mailed within 2-4 weeks. Café Van Houtte and its restaurants cannot be held responsible for lost, expired or stolen Café Van Houtte Rewards Program points***. All cardholders are responsible for providing their receipts for any adjustments, provided that the receipt has been submitted through REWARDS@CAFEVANHOUTTE.COM within 60 calendar days of the transaction in question.
Café Van Houtte*** shall have no liability for any other billing error unless you provide us notice within 60 calendar days of the date of the transaction in question.
*** The same is applicable to entire Café Van Houtte reseau, to the franchisor of the brand MTY Franchising Inc. and all its affiliates (collectively named “MTY”)
NETWORK - Café Van Houtte Rewards Program cardholders can benefit from the participating Café Van Houtte restaurants by obtaining rewards, which are redeemable for purchases at any participating Café Van Houtte restaurants across Canada and via the Café Van Houtte online ordering platform.
STATUS OF ACCOUNT – Café Van Houtte Rewards Program cardholders can obtain their account balance by registering their card online at https://cafevanhoutte.datacandyinfo.com/profile/register?lang=en_CA or by emailing Café Van Houtte customer service at REWARDS@CAFEVANHOUTTE.COM .
REDEMPTIONS AND FREE ITEMS – Café Van Houtte Rewards Program cardholders can redeem points for future purchases at participating Café Van Houtte restaurants.
Exchange value: 1000 points equals to $1.75.
EXCLUSION: Points CANNOT be redeemed toward GIFT CARDS.
Café Van Houtte Rewards Program card holders can redeem free items that have been issued to them within 7 calendar days of the date that the free item was issued.
TERMINATION AND EXPIRATION – An active Café Van Houtte Rewards Program card is valid from the date of registration. All cards that have been inactive throughout a consecutive 12-month period from their last transaction will be considered as inactive, all accumulated points and other benefits will be cancelled retroactively and the card will be deactivated.
MODIFICATIONS – Café Van Houtte*** reserves the right, at its sole discretion, to terminate the Café Van Houtte Rewards Program, to add and delete partners, and/or to alter, limit, modify or add to the Café Van Houtte Rewards Program rules, regulations, terms and conditions, including but not limited to imposing time limits and changes in point values, rewards and reward levels, without prior notice at any time.
*** The same is applicable to entire Café Van Houtte reseau, to the franchisor of the brand MTY Franchising Inc. and all its affiliates (collectively named “MTY”)
LAW – Except where required by law or provided for in the program rules, Café Van Houtte Rewards Program points have no cash value. In certain jurisdictions, where required by law, 800 Café Van Houtte Rewards Program points would be deemed to have a cash value not exceeding one twentieth of one cent in Canadian dollars.
SECTION 2: MTY GIFT CARD PROGRAM TERMS AND CONDITIONS
IMPORTANT – The terms and conditions set forth in this Section 2 constitute an agreement governing the use of your gift card account and the gift cards issued by MTY Franchising Inc.(“MTY”) in Canada by its agents or otherwise. The aforesaid gift cards may be used at participating Café Van Houtte locations as well as other participating locations.2 By using your gift card, you (or anyone else that uses your gift card) agree to the terms and conditions of this agreement.
MISCELLANEOUS There are no charges or fees for the issuance or activation of your gift card. Neither MTY, nor any of the affiliated participating stores can be held responsible for lost or stolen gift cards.
RECEIPTS AND STATEMENTS You can check the balance of your gift card at a store or online at https://mtyrewards.checkyourcardbalance.com/en/login. Statements of transactions from gift card accounts will not be mailed to cardholders. When you use a gift card at a participating location, the remaining account balance will be printed on the receipt from a point-of-sale register. The receipt will be given to you by the cashier and will indicate that the purchase was made using a gift card as well as the balance remaining on your card. You should keep your receipts to ensure that your account balance is correct. You will need to produce your receipt in the event of a balance dispute.
BILLING ERRORS AND CORRECTIONS MTY reserves the right to correct the balance of your gift card account if we believe that a clerical, billing or accounting error occurred. MTY shall have no liability for any billing error unless you provide us notice within 60 calendar days of the date of the transaction in question. You are responsible for keeping track of your transactions at all times.
LIABILITY OF UNAUTHORIZED TRANSACTIONS Because your gift card is used like cash for purchases from participating stores across Canada, you are responsible for all transactions associated with your gift card, including unauthorized transactions. If your registered gift card is lost, stolen, or destroyed, it can be replaced with its remaining balance by contacting us immediately at giftcards@mtygroup.com where you will be asked to fill in the required fields. Your gift card balance is only protected from the point in time you notify us that your gift card is lost, stolen or damaged and we are able to verify ownership of the card. We will freeze the remaining balance on your gift card at the time you notify us and will load that remaining balance on a replacement gift card. Replacement cards cost $2.50 and will be mailed within 2-4 weeks. The replacement costs will be deducted automatically from your card balance.
AMENDMENTS TO THIS AGREEMENT MTY may amend the terms and conditions of this agreement at any time, including any rights or obligations the cardholder or MTY may have. MTY will post the terms and conditions of the amended agreement online at https://cafevanhoutte.com/rewards. As permitted by applicable law, any amendment will become effective at the time the amended agreement is posted on the website or as otherwise stated in a notice to you. Unless stated otherwise, the amendment will apply to your future and existing gift cards. You are deemed to accept the amendments if you do not notify us to the contrary in writing within 20 calendar days of the date of the notice or use your gift card after such notice period. If you do not accept the amendments, upon written request, your gift card will be cancelled and the amount remaining on your gift card will be refunded to you.
SUSPENSION OR TERMINATION OF THIS AGREEMENT MTY reserves the right, at its sole discretion, to add and delete retail partners, to suspend or terminate this agreement in whole or in part at any time for any reason without notice or liability to you, including in connection with the termination of the gift card program. If MTY terminates this agreement without cause, MTY will issue store credits equal to the balance held in your gift card account. Store credits will be issued to cardholders who have contacted MTY through https://information.mtyrewards.ca/contact-us/ and have mailed their gift card to MTY at the following address: 8210 Transcanada Road, Saint Laurent, Quebec, H4S 1M5. The amount of the store credits will be the value remaining on the gift card upon reception by MTY.
GOVERNING LAW This agreement shall be governed by and construed in accordance with the laws of the Province of Québec and the applicable laws of Canada therein.
ENTIRE AGREEMENT This agreement is the complete and exclusive statement of agreement between you, MTY and all its affiliates and participating locations, and surpasses all prior agreements. In the event that any term or condition of this agreement shall be determined to be unenforceable, that term or condition will be ineffective to the minimum extent necessary so that this agreement shall otherwise remain in effect.
QUESTIONS OR NOTICES If you have any questions or would like to contact us regarding your gift card, please visit our website at www.mtyrewards.ca or email us at contact@bon-app.com.
